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Terms and Conditions

Effective Date: February 1, 2024

Welcome:

These Terms and Conditions (“Terms”) govern your use of the Marafiki Safari Lodge website (“www.marafikilodge.com”) and our services, including booking accommodations at our lodge. By accessing or using the Website or our services, you agree to be bound by these Terms.

1. Use of the Website:

  • You may use the Website for lawful purposes only.
  • You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
  • You agree not to use the Website to:
    • Transmit any unlawful, harmful, threatening, abusive, defamatory, obscene, or racially or ethnically offensive material.
    • Interfere with or disrupt the Website or any servers or networks connected to it.
    • Use any data mining, robots, or similar data gathering or extraction methods.
    • Impersonate any other person or entity.
    • Violate any applicable laws or regulations.

2. Bookings:

  • All bookings made through the Website are subject to availability and confirmation by Marafiki Safari Lodge.
  • You agree to provide accurate and complete information when making a booking.
  • You are responsible for reviewing and understanding the terms and conditions of your booking, including cancellation policies and fees.
  • We reserve the right to cancel any booking at our discretion, including but not limited to:
    • If we believe the booking is fraudulent or made in violation of these Terms.
    • If payment is not received in full.
    • If there is a force majeure event.

3. Payment:

  • Payment for bookings is due in full at the time of booking.
  • We accept a variety of payment methods, as listed on the Website.
  • You are responsible for any applicable taxes and fees.

4. Cancellations and Refunds:

  • Our cancellation policy varies depending on the time of cancellation and the specific booking terms. Please refer to the booking confirmation for details, or view our Refund and Returns Policy.

5. Disclaimer:

  • The Website and its content are provided “as is” and without warranties of any kind, express or implied.
  • We do not warrant the accuracy, completeness, reliability, or timeliness of the information on the Website.
  • We are not responsible for any errors or omissions on the Website or for any damages arising from your use of the Website.

6. Limitation of Liability:

  • To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Website or our services.

7. Governing Law:

  • These Terms shall be governed by and construed in accordance with the laws of South Africa.

8. Changes to Terms:

  • We reserve the right to change these Terms at any time. We will post any changes on the Website and notify you by email. Your continued use of the Website after such changes constitutes your acceptance of the new Terms.

9. Contact Us: